Refund policy

Returns must be requested within 14 days of receipt of the goods. The item must be in the same condition that you received it and returned at your own cost. You’ll also need the receipt or proof of purchase. When the return is approved, we must receive the item within 28 days of the original delivery. Items returned to us that arrive damaged or lost will not be credited.

To start a return, you can contact us at info@horai.co.uk. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@horai.co.uk.